![]() It can take up to seven days for Steam to process your refund request, or even longer if you used an international payment method. You should also receive an email providing you with the code. Take a screenshot of it or write it down in case you need it later. You can select a reason from the drop-down menu and then elaborate in the text box below.Īt the top of the screen, you’ll receive a reference code for your request. Then, provide a reason as to why you’re returning the game. ![]() You can have the refund sent to your Steam wallet for future on-site purchases, or have it sent to your credit or debit card. A drop-down menu will appear that asks how you’d like to receive your refund.If you have less than two hours of playtime and you purchased the game within the past two weeks, select “I’d like to request a refund.” Then, Steam will show you your specs for the game.Steam will ask you what issue you’re having with the purchase.Under the LAST SIX MONTHS OF PURCHASES section, click the title you want to return.Then, select Steam Support from the dropdown menu.Here are the desktop instructions for returning a Steam purchase: If you meet these requirements, you can proceed to the next step. For example, if you pre-purchased a game several months ago and it was released this week, you can still return it. It’s been two weeks or less since a pre-purchased game was released.When asking for a refund on an in-game purchase, you made the purchase 48 hours ago or less.You bought the game two weeks ago or less.This prevents people from playing through an entire game and then deciding to return it, which is a form of consumer fraud. You’ve played the game for less than two hours.In order to refund a game on Steam, you have to meet the conditions of their refund policy, which includes: Here’s how to get a refund for a game on Steam. Whether due to poor performance, incompatibility with your PC or simply not enjoying a game, if you need to return a title, you probably want your money back. From time to time, you may need to return a video game.
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